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Are you looking for an exciting opportunity in technical support? PowerSchool is hiring an Associate Technical Support Engineer to join their team in Bengaluru, India. This role involves providing world-class technical support for K-12 software systems with a focus on customer satisfaction.
About the Role
As an Associate Technical Support Engineer, you will analyze, troubleshoot, and resolve software and system-related issues, ensuring smooth functionality for customers. The position demands proficiency in application software and interaction with customers via telephone, email, and chat.
If you are passionate about problem-solving and delivering excellent customer service, this role is for you.
Key Responsibilities
To excel in this role, candidates should have:
- Experience: 0–2 years in a technical support role.
- Skills: Proficiency in Microsoft Office; Salesforce or CRM experience preferred.
- Abilities: Strong customer service, time management, and communication skills.
- Education: Associate’s degree or equivalent work experience.
Required Qualifications
- Handle and prioritize support requests via phone, email, and chat.
- Research, troubleshoot, and resolve technical issues or escalate complex cases.
- Log and track cases using a problem management database.
- Generate standard statistical reports like incident summaries.
- Collaborate with programmers to address software errors and recommend changes.
- Test software and hardware for user-friendliness.
Why Join PowerSchool?
PowerSchool is committed to fostering a diverse, inclusive, and supportive work environment. As an Equal Opportunity Employer, we celebrate individuality and empower employees to deliver exceptional results. Accommodations for candidates with disabilities are available upon request.
How to Apply?
- Apply online via PowerSchool’s career page.
- Share this job with friends who might be interested.
Conclusion
This is a fantastic opportunity to start or grow your career in technical support while contributing to innovative K-12 educational software. With a strong focus on teamwork and customer satisfaction, PowerSchool offers a dynamic workplace where you can thrive.